Refund Policy
At Orasure Organics LLP, we take pride in the quality of our products and are committed to customer satisfaction. Our refund policy is designed to ensure a fair resolution in the event of certain issues with your order. Please note that once an order is confirmed, we cannot accept returns or refund requests. However, we are open to working with our customers to resolve any of the following situations amicably.
In Case of Damaged Product
- Should you receive a damaged product, please notify Orasure Organics LLP within 5 days from the delivery date.
- Notify us via email at info@orasureorganics.com, including your order number, an image of the invoice, one image of the outer box, and two clear images of the damaged product.
- For orders containing multiple items, only the affected product will be eligible for return and replacement
- We will promptly resend and replace the damaged product(s) and ensure that you are satisfied with our resolution.
In Case of Missing Product
- If your order is missing a product, please inform Orasure Organics LLP within 5 days from the delivery date
- Email us at info@orasureorganics.com with your order number, an image of the invoice, one image of the outer box, and two clear images of the opened box showing all items received.
In Case of Spoiled Product
- Should you find any product to be spoiled, contact Orasure Organics LLP within 10 days from the delivery date.
- Notify us via email at info@orasureorganics.com with your order number, the date of packaging or date of manufacture, and clear images or video of the product.
- Please understand that returns will not be accepted due to variations in taste, texture, color, or aroma. Our products are natural and handmade, leading to potential batch-to-batch variations. We assure you that no compromises are made in our natural production process, and we strive to retain maximum nutritional value.
- After thorough investigation and due diligence, we will replace the product if necessary and ensure a fair resolution is reached.